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-- -- Skip navigation Login Register Now Feedback Help -- SEARCH AVAYA SUPPORT -- ? -- • Search Tips * Username or password are incorrect Welcome Dave, Logout | My Profile | Forums -- Support by Product Product-specific Support Documents Downloads Forums My Information SSO login Profile Explore Accounts / Sold-to's Sold-to Lookup Tool Show my Company Administrators Diagnostics & Tools Diagnostics & Tools Lookup Global Registration Tool PLDS Service / Parts Requests Service Requests Create Service Request Manage Service Requests Parts Requests Support Agreement / Registered Parts Replacement Provisioning DOA Logistics / Shipping Claims Non-Registered Warranty Parts Distributor Distributor Claim Upload Stock Rotation Request Help Videos And Articles Contact Forums IT ticket Help Menu Choice Definitions SEARCH AVAYA SUPPORT Search -- Adobe Flash EOS – December 2020 !! Click here for Information . Reminder - Aura / AES / Elite R7 goes EoS and EoMS on Dec 14, 2020 - click here .for more details As of October 31, 2020, https://sso.avaya.com has been upgraded. Click here for the updated User Guide and Click here for the Updated Admin Guide. Hurricane Support: For assistance or information, please - click here. COVID-19 90-day complimentary remote licenses expire soon. Contact Avaya to avoid system disruptions . Get help now! New Avaya COVID-19 Assistance, click here . COVID-19 Assistance! Avaya’s global customer service and support teams are here to assist you during the COVID-19 pandemic. We can review potential options for your unique situation, including complimentary remote work solutions available now. To begin your 90 days Free Avaya Spaces Offer (Video and Voice conferencing solution), Click here . For a comprehensive view of Avaya support and offers, Click here . For all other assistance including support in setting up your solution, please log on to create a Service Request . Register now to take full advantage of AVAYA Support Register > Software Policy Change S/W Policy Change for specific products and releases was effective May 31, 2018 . If you didn't download affected software Click here to learn more. Click for information on the SSO Login Inactivity / Expiry Policy Get started... [product version] Company News Adobe Flash EOS – December 2020, Click here f or Information . COVID-19 90-day complimentary remote licenses expire soon... Contact Avaya to avoid system disruptions . Get help now! New Avaya COVID-19 Assistance, click here for info. Follow best practices, including these Best Practices for engineering settings for the Avaya Session Border Controller Keeping up with Browser Security Changes: For the impact of browser changes to Transport Layer Security (TLS 1.0 and 1.1) on Avaya Solutions, click here . Weather Event Support: For emergency preparation, BCP, & disaster recovery information, click here . Tools Product Compatibility Matrix Software Compatibility Audit Customer Authorization Tool (CAT) All Tools > Community Support Forum DevConnect Avaya Documentation Center Training Customer & Partner Training Equipment Certification Help & Policies Contact Support Help Policies & Legal More Resources Alerts & Reports Service Request Alerts - External users Set E-Notifications Follow on Twitter About Avaya Contacts Careers Site Map Terms of Use Cookies Privacy Statement © 2021 Avaya Inc. You are now leaving and entering the Avaya Learning website. Continue This functionality is only available to customers and partners who are logged in. Please sign in now or Register using the Register Now! Link Your SSO login does not have any Sold-To’s associated to it. To experience the features of Avaya's Support website, associate a Sold To to your SSO login, click here to learn how OK Your support registration has been received and is in the approval process. Your Company Administrator is reviewing your request in order to approve your login. You will receive a confirmation email upon approval. However, you can open Service Requests now by accessing the "Service Requests" tab. OK Tips for Searching A good query consists of three things: Product or Category Issue / Symptom / Procedure General Details Enclose exact words or phrases in double quotes. Include plus (+) to require words, minus (--) to exclude words, and OR between words. i.e. forwarding OR coverage + "all calls"-- remote Don't include "special" characters in your search (i.e. &, <, >, *, $, / ,\, ....) The more exact the phrases are to the actual title or string of text in a document, the better the results Close Welcome to the Website Please visit the Terms of Use link to review how your support may change while using Web Chat, Web Talk and the Total Service Outage Button. Explore your account information including assets, entitlements and contacts by visiting My Information> Explore Accounts Videos and Tips on using the Website can be found here . Use the Support by Product short-cut at the top of each page, and select your product and release to find the latest Product and Support Notices, the latest and top documentation, latest downloads, and the Top Solutions that agents are using to close customer tickets. Login and leverage Ask Ava to get easy access to known solutions to your problems and to engage Avaya Live Agents through Web Chat. We are set up for collaborating with you with screen sharing and Web Talk. Close Would you like to chat with one of our Support Agents? Yes No Ask Me Later Ava and Web Chat functionality is only available to customers and partners who are logged in and have an active maintenance agreement. This functionality is not available for Avaya Associates. Your access to this functionality is prohibited. Session Expired .Please relogin! Please provide additional details * Required -- This is a HIPAA compliant Account. Please use https://avaya.service-now.com for support requests. Report Provisioning DoA Parts is only available to Avaya SSO users who are logged in and have Sold To's associated to their login. To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator Logistics / Shipping Claims is only available to Avaya SSO users who are logged in and have Sold To's associated to their login. To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator Make a hardware warranty claim is only available to Avaya SSO users who are logged in and have Sold To's associated to their login. To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator Distributor PDOA Upload is only available to Avaya Business Partners and Employees who are logged in and have Sold To's associated to their login. To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator Distributor functionality is only available to Employees or to Avaya Distributors who are logged on and have Sold To's associated to their login. To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator The Sold To for the criteria provided must be associated to your SSO login. To validate this, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to this Sold To, contact your Company Administrator EMEA LFS Hardware Return is only available to Avaya Business Partners which belong to EMEA region The SO / PO entered is either not valid or not associated with the Sold To provided. Serial Number can not be same...